1. Purpose
These Terms and Conditions of Sale (hereinafter referred to as the “Terms and Conditions”) define the terms under which the products offered on the Eden Secret website are sold to customers.
Any order placed on the website constitutes the customer’s full and unconditional acceptance of these Terms and Conditions.
Eden Secret reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions applicable to an order are those accepted by the customer at the time the order is placed.
2. Seller Information
The website is operated by:
Eden Secret
Legal name: BIODERM AND HAIR
Legal form: SARL AU
Address: Hay Rahrah CPLX Al Kawassim IMM 74 N°89, Tangier, Morocco
Phone: +212 767 298 260
Email: biodermandhair@gmail.com
ICE: 003954652000056
Commercial Register (RC): 177967 (Tangier Commercial Court)
Tax Identification Number (IF): 73155691
Hereinafter referred to as “Eden Secret” or “the Seller”.
3. Products
Eden Secret offers various products in the fields of parapharmacy, cosmetics, fragrances, hair care and well-being.
The products offered for sale are presented with their main characteristics and available information.
Photographs, illustrations and visuals displayed on the website are provided for illustrative purposes only. Despite the care taken in their presentation, slight differences may occur between the images displayed and the products actually received.
Eden Secret strives to keep product information up to date. In the event of an obvious error concerning a product description, availability or price, Eden Secret reserves the right to correct the information concerned.
4. Prices
Product prices are displayed in Moroccan dirhams (MAD).
The prices displayed on the website are those applicable at the time the order is placed, except in the event of an obvious error.
Any applicable delivery fees are indicated separately before the final confirmation of the order.
Eden Secret reserves the right to modify its prices at any time. However, any order already confirmed will be charged according to the price displayed at the time the order was confirmed.
5. Orders
Customers may browse the products available on the website and add them to their shopping cart.
Before confirming an order, customers may review the contents of their cart, modify quantities or remove selected products.
An order becomes final once it has been confirmed by the customer and, where applicable, once payment has been confirmed.
The customer is responsible for ensuring that all information provided when placing an order is accurate, including contact details and delivery address.
Eden Secret shall not be held responsible for any consequences resulting from incorrect or incomplete information provided by the customer.
6. Order Confirmation
After an order has been placed, a summary may be sent to the email address provided by the customer.
This summary may include the products ordered, quantities, total order amount and delivery information provided.
Eden Secret reserves the right to contact the customer in order to verify certain information required to process the order.
7. Product Availability
Orders are processed subject to product availability.
In the exceptional event that a product becomes unavailable after an order has been confirmed, Eden Secret may contact the customer to propose, depending on the circumstances, an appropriate solution such as replacing the product or cancelling the affected item.
If a product that has already been paid for is cancelled, the applicable refund arrangements will be communicated to the customer.
8. Delivery
Products are delivered to the address provided by the customer when placing the order.
Delivery areas, estimated delivery times and applicable delivery fees are indicated on the website or during the ordering process.
Delivery times are provided for information purposes only and may vary depending on factors including the carrier, destination, traffic conditions or circumstances beyond Eden Secret’s control.
Customers must check that their delivery address is accurate before confirming their order.
If an incorrect or incomplete address makes delivery impossible, additional fees may be charged where necessary.
9. Receipt of the Order
Upon receipt of the order, customers are advised to check the apparent condition of the package and products.
In the event that a product is damaged, missing or has an apparent defect, the customer should contact Eden Secret as soon as possible and, where possible, provide the information and photographs necessary to process the request.
Any complaint must be submitted using the contact details provided on the website.
10. Payment
The payment methods available are indicated to the customer at the time of ordering.
When online payment is available, payment is processed through the payment method or payment service provider presented on the website.
Eden Secret does not store the customer’s banking details when these are directly processed by a secure payment service provider.
An order may be suspended or cancelled in the event of a declined, unauthorized or irregular payment.
11. Cancellation and Returns
The conditions applicable to the cancellation, return or exchange of a product depend, in particular, on the nature of the product concerned and its condition.
For hygiene and health protection reasons, certain products may be excluded from returns if they have been opened or unsealed after delivery, subject to applicable legal provisions.
Any return request must be submitted to Eden Secret before the product is sent back.
Where applicable, the returned product must be in its original condition and include its accessories and any elements necessary for its identification.
Returned products must be properly packaged to prevent damage during transportation.
12. Defective or Non-Conforming Products
If a product received is defective, damaged, abnormal or does not correspond to the order, the customer must contact Eden Secret as soon as possible.
After reviewing the request, Eden Secret may offer an appropriate solution in accordance with the applicable rights and warranties.
The customer may be asked to provide photographs or any other information necessary to identify the issue encountered.
13. Warranties
Products sold on the website benefit, where applicable, from the warranties provided for under the regulations in force.
Nothing in these Terms and Conditions shall have the effect of depriving customers of any rights to which they are legally entitled.
14. Liability
Eden Secret strives to ensure access to and proper functioning of the website under normal conditions of use.
However, Eden Secret cannot guarantee permanent availability of the website and shall not be held liable for interruptions resulting, in particular, from maintenance operations, technical issues, network failures or events beyond its control.
Eden Secret shall also not be held liable for any damage resulting from improper use of the products by the customer.
Customers are advised to carefully read the information, precautions for use and recommendations provided on the product packaging or instructions before using any product.
15. Intellectual Property
All elements available on the website, including texts, photographs, images, logos, graphics, visual elements and other content, are protected by applicable intellectual property laws.
Any reproduction, representation, modification or use, whether in whole or in part, of these elements without prior authorization is prohibited.
16. Personal Data
As part of order management, Eden Secret may collect and process certain personal data necessary for the operation of the website and the processing of orders.
Such data is processed in accordance with applicable regulations.
For more information regarding the collection, use, storage and rights relating to personal data, customers are invited to consult the website’s Privacy Policy.
17. Force Majeure
Eden Secret shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from an event beyond its control and meeting the characteristics of force majeure under applicable regulations.
This may include certain events such as natural disasters, major disruptions to communication networks, industrial or social disputes, administrative decisions or any other event that reasonably prevents the normal performance of obligations.
18. Amendments to the Terms and Conditions
Eden Secret may modify these Terms and Conditions in order to reflect changes to its services, operations or applicable regulations.
The Terms and Conditions applicable to an order are those accepted by the customer at the time the order is confirmed.
19. Applicable Law and Dispute Resolution
These Terms and Conditions are governed by the laws applicable in Morocco, subject to any mandatory provisions that may apply to consumers.
In the event of a dispute, the customer is encouraged to contact Eden Secret first in order to seek an amicable solution.
If an amicable resolution cannot be reached, the dispute may be submitted to the competent courts in accordance with applicable regulations.
20. Contact
For any questions regarding an order, a product or these Terms and Conditions of Sale, customers may contact Eden Secret:
Email: biodermandhair@gmail.com
Phone: +212 767 298 260
Address: Hay Rahrah CPLX Al Kawassim IMM 74 N°89, Tangier, Morocco
Last Updated
September 9, 2026